Terms and Conditions

SMS Communications & Consent

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Participants who opt in to receive SMS communications from Alopex may receive text messages related to their care, including but not limited to device reminders, appointment notifications, care coordination updates, and educational materials to support their health journey. Consent to receive SMS messages is not a condition of receiving services from Alopex.

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Opt-Out Instructions
You may opt out of SMS communications at any time by replying “STOP” to any message you receive from us. After you send “STOP,” you will receive a confirmation message indicating that you have been unsubscribed. Following this, you will no longer receive SMS messages from Alopex unless you re-enroll.

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Re-Enrollment
If you wish to resume receiving messages, you may opt in again through the original enrollment method.

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Help & Support
If you are experiencing issues with SMS communications, you may reply “HELP” for assistance or contact us directly at compliance@alopexcare.com.

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Message & Data Rates
Message and data rates may apply to messages sent to you from us and from you to us. Message frequency may vary. For questions regarding your messaging or data plan, please contact your wireless provider.

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Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.